Support
FAQs
The questions we are asked most about wholesale accounts, ordering and shipping.
Do I need an account to see prices?
Yes. We sell wholesale only, so pricing is shown after your business documents are reviewed and your account is approved.
What documents do you need?
A resale certificate and a business license for the company placing the orders. You upload both during registration or later from your dashboard.
How long does approval take?
Applications are reviewed on working days. You receive an email as soon as your pricing tier is assigned.
Is there a minimum order?
Minimum quantities are set per product and shown on each product page. Quantity breaks apply automatically as the line quantity grows.
When do orders ship?
Orders placed before the daily cut-off ship the same working day from Los Angeles. Later orders go out the next working day.
Can I pay on terms?
Net terms are available for approved accounts. Until terms are granted, orders are prepaid by card or ACH.
What is covered by warranty?
Warranty length depends on the part type and is stated in our returns policy. Claims are filed from your dashboard under Returns & RMA.
Still need help?
Our team answers account, order and return questions on working days.