Policy
Returns & warranty policy
What we cover, how long you have, and how a claim is handled.
What is covered
- Parts that fail on installation or arrive defective
- Items shipped in error or missing from a delivery
- Transit damage reported promptly after arrival
What is not covered
- Physical damage caused after delivery, including cracked glass and bent flex cables
- Water or liquid damage
- Parts with removed, altered or unreadable QC labels
- Items installed with the wrong model or wrong tooling
How to file a claim
Raise an RMA from your dashboard with the order number, the SKU and a short description of the fault. We issue an RMA number and return instructions. Send the item back in its original packaging with the RMA number visible.
Resolution
Approved claims are settled as a replacement or an account credit. Credits appear against your account and can be applied to your next invoice.